Privacy Policy

Borgy’s Pilot Cars respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit our website, contact us or use our services.

1. Information We May Collect

We may collect personal information that you provide directly to us, including:

  • Your name
  • Phone number
  • Email address
  • Company or business name
  • Details about your transport project or service requirements
  • Information submitted through website contact or quote forms
  • Employment information submitted through job or career enquiries
  • Any other information you choose to provide when communicating with us

We may also collect limited technical information when you use our website, such as your IP address, browser type, device type, pages visited and general website usage information.

2. How We Collect Information

Personal information may be collected when you:

  • Submit a contact or quote form
  • Contact us by phone or email
  • Request information about our services
  • Engage Borgy’s Pilot Cars for a transport project
  • Apply for a position or submit a career enquiry
  • Interact with our website

We may also receive information from transport operators, contractors, project partners or other parties where it is reasonably necessary for providing our services.

3. How We Use Your Information

We may use personal information to:

  • Respond to enquiries and quote requests
  • Discuss and plan transport projects
  • Provide pilot vehicle, escort, route and transport support services
  • Coordinate with drivers, contractors, clients and project teams
  • Manage permits, planning and project requirements where applicable
  • Maintain customer and project records
  • Process employment or contractor enquiries
  • Improve our website, services and customer experience
  • Communicate important service or business information
  • Meet legal, regulatory and administrative requirements

We will only use personal information for purposes reasonably related to the reason it was collected.

4. Disclosure of Personal Information

Where necessary, we may disclose personal information to third parties involved in providing or supporting our services, including:

  • Pilot drivers and contractors
  • Heavy haulage and transport companies
  • Project managers and site representatives
  • Government authorities or regulatory bodies
  • Professional advisers
  • Website, hosting, IT and technology providers
  • Other service providers assisting with business operations

We do not sell or rent personal information to third parties.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the site and improve website performance.

These technologies may collect information such as browser type, device information, pages visited and general usage data.

You can control or disable cookies through your browser settings, although some website functions may not operate correctly if cookies are disabled.

6. Third-Party Services

Our website may use third-party platforms or services for functions such as website analytics, forms, email, hosting, maps or social media.

These providers may process information according to their own privacy policies and terms. Borgy’s Pilot Cars is not responsible for the privacy practices of external websites or services.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically through our email systems, website, business software or other secure service providers.

While we take reasonable precautions, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Access and Correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making changes.

9. Marketing Communications

If you have agreed to receive marketing communications from us, we may contact you about relevant services or business updates.

You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided.

10. Overseas Service Providers

Some technology, hosting, email or website service providers may store or process information outside Australia.

Where third-party providers are used, their handling of information is subject to their own privacy and data protection practices.

11. External Links

Our website may contain links to external websites.

Borgy’s Pilot Cars is not responsible for the content, security or privacy practices of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this website with the updated date shown at the top of the policy.

13. Contact Us

If you have questions about this Privacy Policy, the personal information we hold or how your information is handled, please contact:

Borgy’s Pilot Cars
Phone: 0433 183 522
Email: [email protected]

This policy is suitable as a general website privacy policy for the business. For formal legal compliance requirements specific to Borgy’s operations, it should be reviewed by an Australian legal professional.